AAIM Employers' Association
  • 22-Oct-2018 to 21-Dec-2018 (CST)
  • Operations
  • Brentwood, MO, USA
  • Full Time

Title Reports to:  VP HR Services

Summary:
The HR Project Support Specialist, under the general guidance of the VP HR Services, is responsible for creating and executing an operational framework to ensure timely and effective service delivery. The framework includes processes, tools, and metrics that can be applied across HR, Training, and OD services, and oversight of all components to ensure success.

Key processes include tracking resource availability and qualifications, consultant coordination on project startup, delivery and completion, identifying changes in project scope and completion time-frames, ensuring a defined system of customer contact by AAIM staff, ensuring accurate data tracking, and garnering customer feedback.

The operational framework feeds accurate financial forecasting and reporting, supports Account Executives and Executive Staff in engaging with members during and after service, ensures customer satisfaction, and identifies opportunities for operational improvement. This position requires excellent analytical, communication, reporting, and project management skills.

 

Essential Functions:

  • Builds, implements and manages a framework of tools, process and metrics to ensure timely and effective service delivery for HR, Training, and OD Services
  • Coordinates with Accounting and provides streamlined information to ensure complete and accurate billing on projects, vendor billing, and consultant payments. This includes:
    • Using Salesforce to enter project data, track the life-cycle of projects, ensure data is entered correctly by other users to allow accurate revenue projections
    • Ensuring consultant payroll is entered and approved correctly in IPS
  • Develops and reports on operational metrics, including running reports in Salesforce and creating PowerPoint slides to show progress toward goals
  • Ensures that consultant reports meet quality standards prior to customer delivery
  • Ensures appropriate interventions to redirect projects that are off track
  • Identifies systems solutions to enhance service delivery
  • Builds and executes a project tracking approach with appropriate and timely inputs by consultants and customers, and translates to accurate financial forecasting
  • Establishes and ensures consistent customer touch points by AEs and other AAIM staff
  • Answers customer inquiries and concerns regarding service delivery and invoicing
  • Provides back up support for other team members as needed
  • All other duties as assigned

 

Minimum Qualifications:

  • Bachelor's degree in business or related field required
  • 3 years of professional experience in project management, data analysis, reporting and customer interaction
  • Prefer HR or Training experience
  • Advanced proficiency in MS Office applications, including intermediate Excel skills

 

Knowledge, Skills and Abilities:

  • Ability to create operational processes considering internal and external business impact
  • Strong analytical skills
  • Proven attention to detail and accuracy
  • Skilled at proofreading
  • Excellent organizational skills
  • Experience maintaining multiple projects with high level of quality and productivity
  • Customer service oriented with the ability to work well under pressure
  • Must be a team player with excellent interpersonal skills
  • Must possess strong written and verbal communication skills
  • Must be proficient in Adobe Acrobat and MS Office applications including Excel, Word and PowerPoint and experienced using a variety of software applications and reporting tools
  • Ability to effectively and efficiently deal with vendors, other departments, fellow workers, and general public
  • Effective presentation skills
  • Experience identifying and implementing process improvement with minimal supervision, taking initiative and making independent decisions
  • Experience dealing with financial and customer information requiring a high level of confidentiality and accuracy
  • Experience with Salesforce preferred
  • Experience with IPS preferred
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